Optimizing Workforce Management & Employee Experience with Bayzat
The Cobbler is dedicated to delivering an exceptional client experience, staying true to its brand DNA: Craftsmanship, Expertise, and Passion. As a luxury brand with boutiques across the UAE, The Cobbler not only specializes in the cleaning, repair, and restoration of timeless luxury pieces but also offers its own retail collection.
While The Cobbler had been long-time Bayzat customers, their continued expansion led them to adopt more of Bayzat's features—particularly Shift Scheduling & Attendance and the AI-powered Knowledge Hub.
Managing employee shifts across retail and operations was complex, and Bayzat's localized, interconnected solution helped The Cobbler automate processes, improve efficiency, and enhance employee experience—all within a single platform.
We sat down with Michael De la Fuente, Head of People at The Cobbler, to learn how Bayzat has helped streamline workforce management, automate shift scheduling, and enhance the overall employee experience for their growing team across multiple locations.
SETTING THE SCENE
As a luxury brand specializing in restoring high-end fashion pieces, The Cobbler operates with a diverse team of artisans, customer service professionals, and retail staff. With multiple locations, their HR and finance teams faced increasing challenges in managing workforce scheduling, payroll accuracy, and insurance administration. While they previously relied on manual HR processes, they needed an all-in-one localized platform that could:
Automate shift scheduling and attendance tracking to optimize retail operations
Reduce payroll errors and save valuable time for HR and finance teams
Ensure employees have an employee self service platform for easy access to HR services, schedules, and benefits through a mobile-friendly experience
Enhance insurance support by streamlining policy visibility, claims processing, and in-network clinic access
As a long-standing insurance customer, The Cobbler also leverages Bayzat's insuretech solutions to provide employees with clear visibility into their health insurance, access to in-network clinics, health services, and seamless claim tracking.
KEY ISSUES
Manual shift scheduling & attendance tracking – HR spent excessive time managing shift rotations manually, leading to scheduling errors and inefficiencies.
Payroll errors & time-consuming processes – Payroll was difficult to manage without automation, leading to unnecessary delays and compliance risks.
Employee access to HR information – Employees lacked a central location to access shift schedules, HR policies, and company documents.
Health insurance visibility – Employees needed a clearer understanding of their insurance coverage and access to benefits.
MAKING WORK BETTER WITH BAYZAT
By adopting Bayzat's all-in-one Work Life Platform, The Cobbler has streamlined operations, reduced manual workload, and significantly enhanced the employee experience.
With automation and self-service capabilities, their HR & finance teams can now focus on more strategic initiatives, while employees enjoy a seamless and intuitive platform for managing their work lives.
Automated Shift Scheduling & Attendance Tracking
Retail operations require precise shift management, and Bayzat's Shift Scheduling & Attendance tool provided The Cobbler with an automated system. Employees can now:
Check schedules instantly from their mobile app – ensuring accessibility from anywhere
Clock in/out effortlessly through Bayzat's attendance tracking, reducing errors in work hours
Ensure seamless coordination across locations, optimizing workforce distribution
50,000+ shifts have been created and managed through Bayzat, reducing HR’s workload and improving operational efficiency.
Payroll Accuracy & Time Savings
The Cobbler has trusted Bayzat's localized payroll solution since 2020. By integrating attendance and shift data directly with payroll, their HR and finance teams have eliminated payroll errors and saved hours of manual calculations each month.
Over 5 years of payroll processing through Bayzat, reducing administrative workload and ensuring compliance.
Seamless Employee Access with the AI Knowledge Hub
The Cobbler recently adopted Bayzat's AI-powered Knowledge Hub, transforming the way employees access training materials, company policies, and onboarding documents. Now:
New hires can instantly access company documents for onboarding
Employees can self-serve HR-related queries, reducing admin workload
The AI-powered search function provides instant answers to HR and policy questions
Employee Benefits & Insurance Support
The Cobbler's long-standing use of Bayzat's insurance solutions ensures that employees:
Have full visibility into their health insurance coverage, reducing confusion
Can search for in-network clinics easily through the Bayzat app
It's not just The Cobbler's HR and finance teams that have benefitted from Bayzat. By digitizing and automating key HR functions, the platform has significantly improved the day-to-day experience for employees—from easily checking their schedules to accessing benefits and HR documents in just a few taps.
With Bayzat's mobile-friendly platform, employees now have seamless access to their shift schedules, leave balances, and health insurance details—all in one centralized place. Whether they need to request time off, check which clinic is in-network, or review company policies, everything is available at their fingertips.
This digital-first approach has boosted transparency, reduced administrative friction, and ensured employees always feel connected and informed—all while allowing HR to focus on what matters most: supporting their people.
Bayzat's mobile app has made life easier for our team. Employees can check their shifts, request time off, and access their benefits instantly, without any back and forth. It's intuitive, efficient, and gives them a sense of control over their work life.
Michael De la Fuente, Head of People at The Cobbler
LOOKING AHEAD
With Bayzat's all-in-one HR platform optimizing daily operations, The Cobbler is exploring additional ways to enhance its HR capabilities. They are now considering Bayzat's Applicant Tracking System (ATS) to streamline recruitment as they continue expanding their workforce.
THE BOTTOM LINE
As we scaled our operations, we needed an HR solution that could keep up with our growing workforce. Bayzat delivered exactly that. From shift scheduling to payroll automation and an AI-powered Knowledge Hub, everything is seamless. Employees have full access to their schedules, documents, and benefits, making HR processes easier than ever.
